Terms of Service

Welcome to SerpaxAI. These Terms of Service ("Terms") govern your access to and use of the SerpaxAI platform, website, and services (collectively, the "Service"). Please read these Terms carefully before using our Service.

By accessing or using SerpaxAI, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, you may not access the Service.

1. Definitions

• "Service" refers to the SerpaxAI platform, including all features, tools, APIs, and related services.
• "User," "you," or "your" refers to any individual or entity that accesses or uses the Service.
• "We," "us," or "our" refers to SerpaxAI and its operators.
• "Content" refers to any data, text, reports, analytics, or materials generated by or through the Service.
• "User Data" refers to any data you provide to or through the Service, including URLs, keywords, and third-party credentials.
• "Subscription" refers to your paid access plan to the Service.

2. Account Registration and Security

2.1 Account Creation

To use certain features of our Service, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

2.2 Account Security

• You are responsible for maintaining the confidentiality of your password and account
• We strongly recommend enabling two-factor authentication (2FA) for enhanced security
• You agree not to share your account credentials with third parties
• We reserve the right to disable any account if we believe credentials have been compromised

3. Service Description

SerpaxAI provides a unified platform for:

• SEO Intelligence: Website crawling, SEO analysis, keyword tracking, and ranking monitoring
• AI Visibility Tracking: Monitoring brand mentions and visibility across AI platforms (ChatGPT, Claude, Gemini, Perplexity)
• Backlink Analysis: Discovering, monitoring, and managing backlink opportunities
• Content Generation: AI-powered blog post generation and content recommendations
• Reporting: Automated SEO and visibility reports
• Third-Party Integrations: Connections to Google Search Console, social media platforms, and advertising platforms

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

4. Subscription and Payment

4.1 Subscription Plans

• Access to certain features requires a paid subscription
• Subscription plans and pricing are available on our website and may change over time
• Different plans have different feature limits (number of URLs, crawl frequency, etc.)

4.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis
• All payments are processed securely through our payment processor
• You agree to provide accurate and complete billing information
• Prices are exclusive of applicable taxes unless otherwise stated

4.3 Cancellation and Refunds

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• No prorated refunds are provided for partial months or unused portions of annual subscriptions
• We reserve the right to issue refunds on a case-by-case basis at our discretion

4.4 Price Changes

We may modify subscription prices at any time. Price changes will take effect at the start of your next billing cycle. We will provide reasonable notice of any price increases.

5. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Infringe on intellectual property rights of others
• Transmit malware, viruses, or other malicious code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or its infrastructure
• Scrape or harvest data from the Service in unauthorized ways
• Use the Service to track or monitor websites without proper authorization
• Circumvent any usage limits or access controls
• Resell or redistribute the Service without authorization
• Use automated systems or bots to access the Service beyond normal API usage
• Engage in any activity that could harm our reputation or other users

We reserve the right to investigate and take appropriate action against anyone who violates this policy, including removing content, suspending accounts, and reporting to law enforcement.

6. Third-Party Services and Integrations

6.1 Third-Party Credentials

When you provide API keys or connect third-party services, you:

• Confirm you have authorization to use and share those credentials
• Agree to comply with the terms of service of those third-party providers
• Acknowledge that we are not responsible for third-party service availability or changes
• Accept responsibility for any costs incurred with third-party providers (API usage fees, etc.)

6.2 AI Provider Usage

When using AI features, data may be processed by third-party AI providers (OpenAI, Anthropic, Google, Perplexity). Usage is subject to their respective terms and policies. We are not responsible for the accuracy, reliability, or availability of AI-generated content.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service, including its original content, features, functionality, design, and branding, is owned by SerpaxAI and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Your Content

You retain ownership of any content you submit to the Service. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process that content solely to provide and improve the Service.

7.3 Generated Content

Reports, analyses, and other content generated by the Service based on your data are provided for your use. You may use generated content for your business purposes, subject to any applicable third-party terms (e.g., AI provider terms).

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data.

• You are responsible for ensuring you have the right to submit any data to the Service
• You must comply with applicable data protection laws when using the Service
• We take reasonable measures to protect your data but cannot guarantee absolute security

9. Disclaimers

• We do not warrant that the Service will be uninterrupted, error-free, or secure
• We do not guarantee the accuracy, completeness, or reliability of any content or data
• SEO rankings, AI visibility metrics, and other analytics are estimates and may not reflect actual performance
• AI-generated content may contain errors, inaccuracies, or inappropriate material
• We are not responsible for the actions or policies of third-party services
• Past performance data does not guarantee future results

10. Limitation of Liability

In no event shall our total liability exceed the amount you paid us in the twelve (12) months prior to the event giving rise to the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless SerpaxAI and its officers, directors, employees, contractors, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of and access to the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any content you submit to the Service

12. Termination

12.1 By You

You may terminate your account at any time by contacting us or through your account settings. Termination does not entitle you to a refund of any prepaid fees.

12.2 By Us

We may suspend or terminate your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:

• Your right to use the Service will immediately cease
• We may delete your account and all associated data
• Provisions that by their nature should survive termination will survive

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

13.2 Informal Resolution

Before filing any formal dispute, you agree to first contact us at legal@serpaxai.com to attempt to resolve the dispute informally.

13.3 Arbitration

Any disputes arising from these Terms that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English.

14. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and SerpaxAI.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
• Notices: We may provide notices through the Service, email, or other reasonable means. You may contact us at the addresses below.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

16. Contact Information

If you have any questions about these Terms, please contact us: